Creating success in business is really about maintaining relationships, not just having a list of people in your phone list or contacts file.
Motivating Employees To Improve Customer Service By - December 20, Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for any business offering products or services, but in hospitality, customer service is the product.
Do it right, and a hotel can build a relationship for life. Do it wrong—and there are so many ways to do it wrong—and someone else will step in to build that relationship.
Those employees are the face of the hotel brand to guests. A common indicator of engaged customers is engaged employees.
One company that has placed a high degree of importance on building a culture of employee engagement is Caesars Entertainment Corp. The company has taken a number of initiatives to do so, including: Advertisement As odd as it may sound, cash is not a particularly effective incentive reward.
Instead, cash ends up spent on groceries and phone bills.
To make sure that employees got the full mileage from the rewards they earned, Caesars switched to non-cash rewards so that employees can select something with personal meaning. Some employees have found ways to involve family and coworkers in celebrating their workplace success.
She ordered a cancer awareness watch on the rewards site and presented it to her friend as a surprise gift. Such rewards are more motivating for employees because the redemption experience creates lasting moments that matter.
Driving positive business outcomes from employee behavior is where the engagement rubber really hits the road. A hospitality organization is able to continually put its guests first by continually putting its employees first.Jun 16, · Opinions expressed by Forbes Contributors are their own.
I write about leadership development and building strengths. Humans are hard wired to . New tips, trends, and insights from the world's leading enterprise cloud ecosystem in sales, service, marketing, community, analytics, and apps. 4 Building a team of Proactive PeoPle: aBout tHe autHorS aBout tHe autHorS Keith Ayers is the ceo of intégro leadership institute, author of Engagement is Not Enough: You Need Passionate Employees to Achieve Your Dream (elevate, July ), and one.
This Building Better Work Relationships: New Techniques for Results-Oriented Communication course is offered multiple times in a variety of locations and training topics.
Learn why successful work relationships help build successful careers! The reality is that business relationships require the same effort to maintain as any other relationship.
CEO Michael Denisoff learned that the hard way. If you're an entrepreneur (or really any working adult), chances are you spend more of your waking hours with coworkers than with your own family.