Cross cultural communication and quality management

CCSM is interdisciplinary in nature and welcomes submissions from scholars from international business, management and other disciplines, such as anthropology, economics, political science, psychology and sociology.

Cross cultural communication and quality management

Between andhe executed a large survey study regarding national values differences across the worldwide subsidiaries of this multinational corporation: He first focused his research on the 40 largest countries, and then extended it to 50 countries and 3 regions, "at that time probably the largest matched-sample cross-national database available anywhere.

As Hofstede explains on his academic website, [3] these dimensions regard "four anthropological problem areas that different national societies handle differently: In order to confirm the early results from the IBM study and to extend them to a variety of populations, six subsequent cross-national studies have successfully been conducted between and The combined research established value scores on the four dimensions for a total of 76 countries and regions.

SAGE Video - Cross-Cultural Management

In Michael Harris Bond and colleagues conducted a study among students in 23 countries, using a survey instrument developed with Chinese employees and managers. The results from this study led Hofstede to add a new fifth dimension to his model: In the scores for this dimension have been extended to 93 countries thanks to the research of Michael Minkov who used the recent World Values Survey.

A higher degree of the Index indicates that hierarchy is clearly established and executed in society, without doubt or reason.

Communication skills - allows them to communicate ideas and methods between all levels of employees and management competency - able to perform the duties, knowledge about the work and company, all of which gain respect and followers. Cross‐Cultural Communication and Collaboration: Case of an International e‐Learning Project Elif Toprak, Evrim Genc ‐ Kumtepe European Journal of Open, Distance and e‐Learning – Vol. 17 / No. 1 Jul 14,  · Cross-cultural communication is not only important to an organization but to its clients as well. Research has shown that cross-cultural communication promotes team working and helps to increase the flexibility and responsiveness of the organization.

A lower degree of the Index signifies that people question authority and attempt to distribute power. These in-groups are laced with undoubted loyalty and support each other when a conflict arises with another in-group.

Societies that score a high degree in this index opt for stiff codes of behavior, guidelines, laws, and generally rely on absolute truth, or the belief that one lone truth dictates everything and people know what it is.

A lower degree in this index shows more acceptance of differing thoughts or ideas. Society tends to impose fewer regulations, ambiguity is more accustomed to, and the environment is more free-flowing.

In feminine societies, they share modest and caring views equally with men. In more masculine societies, women are somewhat assertive and competitive, but notably less than men.

In other words, they still recognize a gap between male and female values. This dimension is frequently viewed as taboo in highly masculine societies.

A lower degree of this index short-term indicates that traditions are honored and kept, while steadfastness is valued. Societies with a high degree in this index long-term views adaptation and circumstantial, pragmatic problem-solving as a necessity.

A poor country that is short-term oriented usually has little to no economic development, while long-term oriented countries continue to develop to a point. This dimension is essentially a measure of happiness; whether or not simple joys are fulfilled. On the other hand, Anglo and Germanic countries have a lower power distance only 11 for Austria and 18 for Denmark.

Overcoming Cultural Communication Barriers

Compared to Guatemala where the power distance is very high 95 and Israel where it is very low 13the United States is in the middle. Germany scores a high UAI 65 and Belgium even more 94 compared to Sweden 29 or Denmark 23 despite their geographic proximity.

However, few countries have very low UAI. Masculinity is extremely low in Nordic countries: Norway scores 8 and Sweden only 5. In contrast, Masculinity is very high in Japan 95and in European countries like Hungary, Austria and Switzerland influenced by German culture.

Cross cultural communication and quality management

In the Anglo world, masculinity scores are relatively high with 66 for the United Kingdom for example. Latin countries present contrasting scores: However, there are less data about this dimension.

There are even less data about the sixth dimension. For example, low power distance is associated with consultative political practices and income equity, whereas high power distance is correlated with unequal income distribution, as well as bribery and corruption in domestic politics.

Individualism is positively correlated with mobility and national wealth. As a country becomes richer, its culture becomes more individualistic.

Another example of correlation was drawn by the Sigma Two Group [10] in On average predominantly Catholic countries show very high uncertainty avoidance, relatively high power distance, moderate masculinity and relatively low individualism, whereas predominantly atheist countries have low uncertainty avoidance, very high power distance, moderate masculinity, and very low individualism.

Coelho found inverse correlations between rates of specific kinds of innovation in manufacturing companies and the percentage of large companies per country as well as the employment of a specific kind of manufacturing strategy.

The national culture measure of power distance is positively correlated with the ratio of companies with process innovation only over the companies with any of the three types of innovation considered in the country determinant of correlation: Hence in countries with higher power distance, innovative manufacturing companies are somewhat more bound to resort to process innovations.

The quantification of cultural dimensions enables us to make cross-regional comparisons and form an image of the differences between not just countries but entire regions.

For example, the cultural model of the Mediterranean countries is dominated by high levels of acceptance of inequalities, with uncertainty aversion influencing their choices.Cross-cultural analyses of current affairs and everyday events.

52 Activities for Improving Cross-Cultural Communication [Donna M. Stringer, Patricia A. Cassiday] on *FREE* shipping on qualifying offers.

Communication styles and patterns differ vastly among people from different cultures. Every culture has a communication style norm and when that style mixes with another.

Cross-cultural management is the new challenge to the new age managers. It's not just a Human Resource (HR) issue, but departmental managers are also equally responsible for managing and motivating their respective cross-cultural workforce for getting the . DEALING WITH CROSS-CULTURAL CONFLICT IN A MULTICULTURAL ORGANISATION: AN EDUCATION MANAGEMENT PERSPECTIVE by JOAN C.

DOERR submitted in part fulfilment of. – The aim of this paper is to present the results of a survey administered across 23 countries that examines quality priorities, practices and performance by .

Cross-Cultural Communication Introduction In business, successful communication is the key to success, and being able to relate to a customer is the best form of communication. This is why cross-cultural communication is so important as the business world continues to globalize itself.

Cross-Cultural Management and Quality Performance : Yomi Babatunde :